Frequently Asked Questions
When can I expect delivery?
b. FedEx Back to Top A: All Orders placed before 12pm will be sent out same day. Orders placed after 12pm will be shipped the next day. Orders placed after 12pm on Friday will be sent out the next business day (Monday). Back to Top A: PetNetDirect has a no signature policy which means the carrier will normally leave the package at your door WITHOUT signature. However, it is up to the local driver if he feels the package is vulnerable to theft. He/She may require signature. - Most apartment buildings the carriers will require signature. Back to Top A: To simplify the ordering process and allow us to reduce our prices we are offering standard shipping on all our orders. Back to Top A: AVS Stands For Address Verification Service. If you receive this error code it means your transaction has been denied. This is due to the address you provide did not match your billing information on the credit card. Back to Top A: PetNet Direct does not charge any card unless it has been approved. In those instances where the transaction was denied, your credit card company reserves the right to authorize that amount for up to 72 hours (please check your credit card policy). Back to Top A: If you would like to change the contents of your order please send an email to info@petnetdirect.com stating what items along with the item #. PetNet will confirm the change via email. Back to Top A: Yes- PetNetDirect sends tracking numbers via email. The email will contain a link with your tracking number. Click on the link to track your package(s). Back to Top A: You may send us an email requesting any products. We analyze the interest in each item requested and will add accordingly. Back to Top A: Our products are delivered on a weekly basis. If you don't see your product, please check back in a few days. If your product has been out of stock for over 2 weeks, please contact us, the product might have been discontinued, or unavailable. Back to Top A: Back orders are sent out usually the day after we receive them into inventory. You will be notified once an item is back in stock and ready to be sent out. In addition, you will receive a tracking number via email. b. If at any moment you wish to cancel your back order please email us at info@petnetdirect.com and include the order number and item (s) you have not received. c. Please keep in mind we may have other colors or sizes in stock. Back to Top A: The most likely reason for this is due to your firewall or email settings. You must add info@petnetdirect.com to your address book in order for your system to recognize us as other than spam. Back to Top A: You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. We do not offer refunds or exchanges on Food, Treats or any edible items due to health reasons. Please make your selections carefully. All original shipping materials must be retained including any packaging material. Please email images of damaged shipment/products to info@petnetdirect.com A: PetNetDirect.com has created a new process called Special Order. It allows us to test new products to see how well they will be received by customers. We do not carry inventory on special order items. At the time an order is received, PetNetDirect will add the special order item(s) onto our purchases from the distributor/manufacture. This process usually takes about a week. If your order contains other items that are not special order they will be shipped out separately usually the same day. Back to Top Q: How does the Auto Ship Program work? Q: How will my items be shipped? Q: Can I add additional items to my shipments? Q: What products are eligible for the Auto Ship Program? |
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