For New Orders (24 Hours):
1-877-6PETNET (673-8638) - press option 1 (Toll Free in U.S.)

Customer Service Inquiries:
M-TH: 11 - 7pm
Friday: 11:30am - 6pm
1-631-418-8508 (for fastest response please email us using one of the links below)




info@petnetdirect.com
if you have questions about our products or our company.
orders@petnetdirect.com
if you have questions about an order you have placed.
help@petnetdirect.com
if you have experienced technical difficulties with our website.
feedback@petnetdirect.com
if you would like to send us feedback about our site or send us a suggestion, we would love to hear from you!



PetNetDirect.com
35-11 36th Street
Suite 408
Astoria, NY 11106

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Food, Treats or any edible items due to health reasons. Please make your selections carefully.

PetNet Direct
Att: PetNet Direct Return
247 West 23rd Street
New York, NY 10011

Please note you must speak with a PetNet Direct representative before returning any products. If you fail to do so your credit will not be processed.